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Vendor Management
CFPB has advised that brokers as well as bankers are responsible for the performance of their vendors, the people and companies to whom they outsource. The CFPB Examination Manual includes guidance on how they will examine for Vendor Management. This could be as simple as using a spreadsheet to track your review process and approval. CFPB Announcement CFPB Bulletin 2012-03 This is also a good business practice as ultimately, your customer will suffer the same outcome that you suffer from your vendors' performace and you might be held liable for failures or breaches of your vendors. This includes data breaches, privacy failures, compliance failures and data loss failures. Areas of business you might review are (non-exhaustive):
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